Get Support | Three Lakes Advisors

Three Lakes Advisors takes great pride in giving our clients responsive service to their needs as they arise. Some common areas of support are:

Not Receiving Statements or Daily Confirms?
Please fill out this form and fax to: 203-658-6724

Trading Platform ID is not working?
Call 203-388-2678 and we will get technical support online to solve this quickly.

Would you like Duplicate Statements?
Please email Justin@3lakesadvisors.com and request the additional email addresses you would like your statements to go to.

Need online access to log into your account?
Fill out this form and fax to: 203-658-6724 or email a scanned copy to Justin@3lakesadvisors.com

Having trouble finding market symbols to load into your platform?
Click here to get to the symbols list. Please keep in mind that if you are using any of the OAK platforms, if you’re trading the Dollar Index and the Softs you must place a “V” behind the symbol, for example, Sugar is SB, but on OAK the symbol is “VSB”.

Our goal is to provide you with:

A pleasant, helpful support experience every time you contact us
Timely responses to all your inquiries.
A wealth of trading resources
A quality selection of Investments in Commodity Trading Advisors and Commodity Funds.
Timely, informative updates on trading hours, rollover notices and contract expirations

IF YOU REQUIRE HELP WITH ANY OTHER ITEMS YOU CAN CONTACT US IN THREE WAYS:

Phone: 203-388-2678

Fax: 203-658-6724

Skype ID: jlcfutures2009